1Who you are contracting with
Caytra is a trading name of Sentium Pte. Ltd., a company incorporated in Singapore (UEN 202617708M) with its registered office at 21 Bukit Batok Crescent, #25-73, WCEGA Tower, Singapore 658065.
"We", "us" and "our" mean Sentium Pte. Ltd. trading as Caytra. "You" means the person booking and paying for a session.
Discovery is the name of the first session. Session is the general word for any session with us.
These terms apply to everything we do for you, now and for any service we add later. They take effect when you tick the box at checkout, and they continue to apply for as long as we are working together.
2What Caytra is, and what it is not
Read this part first. It is the reason practitioners are willing to refer people to us, and it is the boundary that everything else here sits inside.
Caytra is an advisory practice, not a licensed healthcare provider under the Healthcare Services Act 2020. We do not diagnose, treat, cure or manage any medical condition; no session with us is a medical consultation, and nothing said in a session, written in your recommendations, or published here is medical advice or a substitute for it. Caytra does not replace your doctor. Clinical decisions stay with the practitioners responsible for your care, and where something needs a clinician we say so and refer you back.
In practice that means:
2.1No doctor–patient relationship is created between you and Caytra, or between you and anyone working for us, whatever their training.
2.2We do not prescribe, supply or administer medicines. We do not carry out clinical investigations, and we do not interpret clinical results.
2.3What is ours, and what is not. We will interpret and act on how you are living — training, sleep, wearable data, food, alcohol, travel, workload, what you are taking, body composition, gait, aerobic capacity. That is the work, and we will give you a straight view on it. We do not decide whether a clinical thing should happen, and we do not carry clinical records between the people looking after you.
2.4We will never ask you to start or stop anything a clinician has advised. Where you want that changed, it is a conversation for them, and we will say so.
2.5Nothing we give you is a promise of a result. Our recommendations are our considered view, made with the information available on the day.
3Urgent and emergency situations
Caytra is not urgent care and is not an emergency service. We do not monitor you between sessions and we are not available at short notice.
If you need help urgently, contact your doctor, go to your nearest emergency department, or call 995 in Singapore — or the emergency number where you are.
4Who can agree to these terms
You must be 18 or over and booking for yourself. Sessions are for you; they are not transferable, and we do not accept a booking made on someone else's behalf without that person's involvement.
If an employer or company is paying for sessions for its people, that is a separate written agreement with us and these terms do not apply to it.
5What we provide
5.1Discovery. One 60-minute session, held in person or over video, whichever works for where you are. We work out what matters most over the next three to six months, what is in the way, and what comes first.
5.2Written recommendations. Prioritised recommendations in writing, sent to you within 48 hours of the session. Three things, in order, each with what it is, why it is first, and what it costs. You will hear where we have landed before the session ends.
5.3Follow-up sessions. Available at the hourly rate, when you want to go further on something an hour couldn't settle. Nothing is automatic and nothing renews.
5.4Coordination. Where something needs setting up — an introduction made, an assessment arranged, a coach briefed — we do that part. Where you would like it, we will send a short summary of what we have put in place to your doctor or any other practitioner working with you.
5.5Services we add later. We intend to offer further services, including movement and nutrition programmes delivered by us rather than referred out. When we do, these terms govern them, together with a short service schedule setting out what that service is, what it costs and how long it runs. Where a schedule and these terms conflict, the schedule wins for that service only.
5.6What we do not provide. Clinical care of any kind. Urgent care. Ongoing monitoring. Being on call.
6Fees and payment
6.1A Discovery is S$350. Follow-up sessions are S$350 an hour. The amount shown at checkout is the amount you pay.
6.2Payment is taken by Stripe. We never see or hold your card details, and Stripe's own terms govern the payment itself. You will get a receipt by email.
6.3Fees are in Singapore dollars. If your card is issued elsewhere, your bank may apply its own conversion and charges, which are yours.
6.4We are not currently registered for GST. If that changes, GST will be shown separately at checkout and these terms updated.
6.5Our prices are launch prices and will change. A change never affects a session you have already paid for.
6.6Anyone we introduce you to charges you directly, at their own rates and under their own terms. Those costs are not ours and are never included in what you pay us. We will always tell you what something costs before you decide.
7Booking, rescheduling and missed sessions
7.1Payment confirms the appointment. We come back to you on WhatsApp or email to set the time, and the place if we are meeting in person.
7.2A session you have paid for stays available for 3 months from the date of payment. If more time passes than that, write to us — we would rather rebook you than keep the money — but we cannot hold it open indefinitely.
7.3We need 24 hours' notice to move a session. Give us at least that and we will rebook you, at no charge, as often as you need to. Less notice than that, or no notice at all, and the session counts as delivered — the hour was held for you and it is too late for it to go to anyone else.
7.4There is judgement behind that rule. If something genuinely unavoidable happens, tell us and we will almost always find you another time. What we cannot do is hold an hour open against a pattern of late changes, which is why the notice period is a term rather than a preference.
7.5If we have to move a session, we will offer you the earliest alternative that works, or refund you in full if you would rather not rebook.
8The guarantee, and refunds
8.1The guarantee.
Complete your Discovery and decide it wasn't worth what you paid. Tell us within 7 days and we refund you in full. You don't have to give a reason. We may ask, so we serve the next person better, and you're under no obligation to answer.
8.2How it works. The 7 days run from the day your written recommendations reach you. Tell us by email to arun@sentium.life, or in the WhatsApp thread we have been using. We refund to the card you paid with, within 10 business days of you asking.
8.3What it covers. The guarantee covers your first Discovery, and can be claimed once. Follow-up sessions are not covered by it.
8.4Before the session. If you have paid and not yet had a session, you can ask for a refund at any time, for any reason, and we will give it. The one exception is a session that has already counted as delivered under 7.3.
9How sessions are captured, and AI note-taking
9.1Sessions happen over video and in person. Either way the session is transcribed by an AI note-taking tool, so that the person you are speaking to is listening to you rather than typing. The audio is not saved — it is processed to produce the transcript and then it is gone. The same applies where a partner coach or practitioner is with us, on a call or in the room.
9.2You are told at the outset, not asked every time. This is how we work, and we say so plainly at the start rather than putting the same question at the top of every session. You can decline — we will still work with you, though we will then be working from notes rather than from what was said, and the more you ask us to hold across time, the more that shows.
9.3You can stop it at any point. If part of the conversation is something you would rather was not captured, tell us and we will stop the transcription for that part, or for the rest of the session. You do not have to explain why.
9.4The transcript is working material. We use it to write your recommendations and to keep an accurate account of what was said. It is not used for marketing, it is not sent to any practitioner, and it is not used to train AI models.
9.5We keep the transcript for 12 months after your last session, and then delete it. Your written recommendations are kept for longer, as set out in our Privacy Notice.
9.6The specific tool we use is named in our Privacy Notice, along with what it does with the session and where it is processed. If we change tools, the Privacy Notice changes with it.
9.7We use AI beyond transcription. It helps us summarise what you have sent, prepare for a session and draft. Two rules go with that, and they are commitments rather than intentions: nothing of yours goes into a tool that trains its models on it, and a person decides what we recommend to you — nothing reaches you that has not been read and stood behind. Our Privacy Notice sets out which tools and how.
10What we need from you
10.1Tell us what is actually going on, as accurately as you can. What gets left out is usually the thing we could have helped with.
10.2Tell us what a clinician has advised, so that we work around it rather than across it.
10.3Do not start or stop anything a clinician has advised because of something we have said. Speak to them. If you would like, we will write to them so that the conversation starts from something.
10.4Tell us if something material changes — a new finding, a new medicine, a new practitioner, an injury.
10.5The decisions are yours. Our recommendations are recommendations, and what you choose to do with them is your own.
11Your recommendations, and what you can do with them
11.1Your recommendations are yours to keep. They are written for you, for your situation, on the day they were written.
11.2Send them to whoever is looking after you. Your doctor, your physiotherapist, your coach — that is what they are for, and we will send them ourselves if you would like us to.
11.3What you should not do with them is publish them, sell them, or pass them off as general advice. They are not general advice, and they do not travel to another person's situation.
11.4They reflect what you told us and what was known at the time. They do not update themselves, and they are not a monitoring service.
12Introductions, partners, and how we are paid
This section is here because you should know it before you pay us, not learn it at the moment we recommend someone.
12.1Two names, always.
Every recommendation that sends you to someone names at least two options, what each costs, and why each. You choose.
12.2Some partners pay us a placement fee. Where we place you with a partner, that partner may pay us a placement fee. Three things about it:
- It is the same fee for every partner in that arrangement, whichever one you choose. We are paid the same whatever you decide, so we have nothing to gain by steering you.
- It is only payable once you have had a session with them, you are happy, and you want to continue. If you are not, we move you, and we are not paid.
- You never pay more than that partner's standard rate. That is a term of our agreement with them, not something we are asking you to take on trust.
12.3Not every partner pays a fee, and in some categories none ever will. If you want to know whether a fee applies to a particular recommendation, ask us at any point and we will tell you straight.
12.4A fee never decides what you need. What you need is settled before who delivers it. The order is not negotiable and it is the whole reason the fee is flat.
12.5Referrals to us. Where a practitioner has referred you to Caytra, no money changes hands between us and them, in either direction, ever. They are not paid for sending you, and we are not paid for receiving you.
12.6Partners are independent. Anyone we introduce you to is an independent practitioner or provider. Your agreement is with them, they set their own prices and terms, and they are responsible for what they deliver. We choose carefully, we will say honestly if we think something is not working, and we will move you.
13Coordination, and where the line sits
13.1Coordination — making introductions, briefing people, arranging assessments, chasing the logistics so you do not have to — is part of what you are paying for and is not charged separately today. If that changes, we will tell you before it does, and it will never apply retrospectively.
13.2We can ask; we cannot compel. We do not control third parties, their availability, their waiting times or their pricing, and we cannot promise any of them.
13.3Between sessions, our concierge team handles logistics and quick questions. Anything that needs a considered view — a judgement on what you should actually do — is a session. That is not a way of charging you more; it is so that advice is given properly, with the whole picture, rather than in fragments over text.
14Your information, and who we share it with
Our Privacy Notice sets this out in full, including what we collect, where it is held and your rights under the Personal Data Protection Act 2012. This section is the shape of it, and it is part of what you are agreeing to.
14.1What you are agreeing to. So that we can do the work, you agree that we may share relevant information about you with:
- our own team — including our head of concierge and anyone else working on your behalf;
- the practitioner who referred you, where someone did; and
- practitioners, coaches and providers we introduce you to, so they can start from something rather than from nothing.
14.2Only what is needed. We share what the purpose actually requires and no more. A coach being briefed on your goals does not need your history, and does not get it.
14.3We tell you before it goes. You will know who is receiving something, what it is and why, before it is sent. If you would rather see it first, ask, and you will.
14.4The note to your referrer. Where you want it, we send the practitioner who referred you a short summary of what we have put in place — the changes, the people, the timelines. It is a note on what we have done, not a report on you.
14.5We do not carry clinical records. We do not move results, letters or clinical records between the people looking after you. Where they need to speak to each other, we say so.
14.6You can change your mind. You can refuse any particular piece of sharing, or withdraw this consent entirely, at any time, by telling us. Withdrawing does not undo what has already been sent, and it may mean there is coordination we can no longer do for you. We will tell you if that is the case rather than quietly stopping.
14.7What we learn from the work. We look across the work we do — what people arrive with, what we recommended, and what actually moved — so that the next hour is better than the last one. Anything that identifies you is stripped out before it goes into that, and we do not try to put it back. Beyond doing the work itself, this is the only thing we use your information for.
14.8If we publish any of it. Anything we write up, present, or show a company is aggregate, and never in a form where you or anyone else could be picked out of it. Where the numbers are small enough that someone might be identifiable, we do not publish them at all. We do not sell your information, in any form, ever. And none of this touches section 9 — your session transcripts are not part of it, and are not used to train AI models.
15Confidentiality
What you tell us stays between you, us, and the people you have agreed we can tell.
That includes the people closest to you. We do not confirm that you are a client, and we do not discuss anything about you, with a family member, a partner or a friend — however well meant the asking, and even if they are the one who paid. If you want someone brought in, tell us who and for what.
Two exceptions, both narrow: where we are required by law to disclose something, and where we believe there is a serious risk of harm to you or to someone else. We will tell you when we have had to do either, unless we are not permitted to.
You agree to keep confidential anything we share with you about how we work — our frameworks, our formats, our partner arrangements and pricing — which is not otherwise public.
16Our materials
The way we run a session, the questions we ask, our assessment framework, our templates and the format of our written work are ours, and stay ours. Nothing in these terms transfers them to you.
That does not touch your own information, or your recommendations, which are yours to use as set out in section 11.
17What we are responsible for, and what we are not
17.1We will do this work with reasonable care and skill, and give you our honest view — including where that view is don't.
17.2We cannot guarantee outcomes, and we do not. Whether something works depends on a great deal that is not in our control, including what you choose to do.
17.3We are not responsible for the acts or omissions of independent practitioners, coaches or providers, whether or not we introduced you to them. Your agreement is with them.
17.4We are not liable for indirect or consequential loss, or for loss of profit, income or opportunity.
17.5Our total liability to you, for everything connected with these terms, is limited to the total fees you have paid us in the 12 months before the claim arose.
17.6Nothing in these terms limits or excludes liability that cannot lawfully be limited or excluded — including for death or personal injury caused by our negligence, or for fraud.
18Testimonials and case material
We may ask you for a testimonial. If we do, we will only use it with your written permission, in the form you have approved, and you can withdraw that permission at any time.
We do not publish anything about you, identified or anonymised, without asking you first. The example cases on our site are illustrations and are labelled as such.
19Ending it
19.1There is no subscription. Nothing renews, and you can stop at any time by telling us.
19.2We may decline a booking, or end the relationship, if what you need is outside what we can properly help with, if the advisory boundary in section 2 cannot hold, or if conduct towards our team makes the work untenable.
19.3If we end it, we refund anything you have paid for and not received.
20If something goes wrong
Write to arun@sentium.life. We will acknowledge it within two business days and come back to you properly within ten.
We would rather hear it directly than not hear it. If you are unhappy enough to want your money back, section 8 is there and you do not have to justify using it.
21If you are outside Singapore
21.1Caytra operates from Singapore. Sessions are held in person in Singapore, or over video wherever you are, so travelling does not interrupt the work. The service and these terms are the same wherever you are.
21.2We are not registered, licensed or regulated in any other country, and nothing we do is offered as a regulated service anywhere else. Clinical care stays with the practitioners where you are.
21.3Your information is handled in Singapore under the Personal Data Protection Act 2012. If you are in the United Kingdom or the European Economic Area, additional rights may apply to you — our Privacy Notice sets out how we handle that.
21.4Anything local is yours: taxes, duties, and whether a practitioner, product or service we name is available where you are.
22Changes to these terms
The version and date at the top tell you which terms you are reading.
If we change them, the change applies from the date it is published, and never retrospectively to a session you have already paid for. Where a change is material, we will tell you directly rather than leaving you to notice.
23General
23.1Governing law. These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction.
23.2No third-party rights. A person who is not a party to these terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 2001.
23.3Severability. If any part of these terms is found unenforceable, the rest continues to apply.
23.4The whole agreement. These terms, our Privacy Notice, and any service schedule for a specific service are the whole of what is agreed between us.
23.5Notices. To us: arun@sentium.life, or the registered address above. To you: the email address you paid with.
Caytra is operated by Sentium Pte. Ltd., Singapore. © 2026