1Who we are and what this notice covers
Caytra is operated by Sentium Pte. Ltd. (UEN 202617708M), Singapore. This notice covers visitors to our website, enquiries through our forms and related WhatsApp, email and introductory conversations.
For privacy requests, questions or complaints, contact hello@arunjayaraj.com or write to the address above, marked for the person responsible for data protection.
Our Website and Enquiry Terms explain the enquiry process. If you enrol, we will provide separate programme terms and explain the handling of programme information before collecting it for that purpose.
2Information you give us
Our Tally enquiry form asks about your goals, what has made progress difficult, the support you would like and whether you would consider a programme starting from S$2,000 for an initial 90 days. Depending on your answers, it also asks about previous strength training, relevant professional guidance and existing medical care. You can add brief explanations and notes. Your first name and WhatsApp number are required to submit.
These answers may reveal information about your health. A short description of your goals and daily life is enough at this stage. Please leave out medical records, test results, detailed medical history and other people’s personal information.
We also receive the information you provide in related messages or conversations and any notes made to handle your enquiry. If you email us, this includes your email address and message.
If you use the organisations enquiry form, we receive the name and email address you provide, together with any organisation, audience, group size and objectives you choose to enter. That form is processed through Netlify Forms.
3Incomplete answers and browser storage
Tally partial submissions are enabled. Answers can reach Tally and be visible to Caytra before you press “Send my enquiry”, even if you never finish the form. Partial answers do not trigger the email notification described below.
We use partial answers to understand where people leave the form and improve the enquiry process. We contact only people who submit an enquiry, even if an incomplete form contains a WhatsApp number.
Tally’s separate “save answers for later” feature is also enabled. It keeps unfinished answers in your browser’s local storage so you can return to the form on that browser. Clearing that local storage does not delete partial answers already received by Tally.
4How we handle your enquiry
We use submitted answers to understand your goals, consider the support we could offer, clarify questions and contact you on WhatsApp about your enquiry. If a call would help, we may offer one after that discussion. We also keep the correspondence needed to handle your enquiry and any privacy request.
The form applies rules to your answers to show one of two provisional outcomes: a potential fit or a need for clarification. Neither outcome establishes clinical suitability, confirms enrolment or rejects you because of your budget. A person reviews your answers before the next-step discussion.
Submitting an enquiry allows us to respond about that enquiry. It is separate from permission to send ongoing promotional messages. You can ask us to stop following up at any time by replying to us or using the email above.
If we offer an introductory call, we normally use Jamie for transcription to help us keep an accurate account of the enquiry. We explain this and obtain your agreement before starting. You can decline transcription and still have the call, or ask us to stop it during the call. We keep the transcript as the call record rather than an audio or video recording. Jamie may also generate meeting notes and metadata during processing; these are included in our deletion routine. Our policy for enquiry calls is to use Jamie with its optional Speaker Memory feature disabled. Jamie processes audio to produce the transcript; its privacy notice states that the audio is deleted once transcription is complete. The transcript is covered by our enquiry-retention policy in section 8.
5Who can access it and the services we use
Arun and Caytra’s Head of Operations review and handle enquiries. The services below process information as part of the website and enquiry workflow.
| Service | Role in the enquiry process |
|---|
| Tally | Hosts the enquiry form and stores completed and partial answers. Completed submissions trigger an email containing the answers to our enquiry inbox. |
| Google email service | Hosts our enquiry inbox at hello@arunjayaraj.com, including Tally notification copies and email correspondence. |
| WhatsApp | Handles messages about your enquiry and the next steps we discuss. |
| Notion and Notion AI | Stores lead records, which may include form answers, introductory-call transcripts and health-related enquiry notes. Notion AI may analyse or summarise these records. Access is limited to Arun and our Head of Operations. |
| ChatGPT (OpenAI) | May receive enquiry details to help us analyse the enquiry. See section 6. |
| Jamie | Processes introductory-call audio for transcription, with prior agreement, and holds the resulting transcript. |
| Netlify | Hosts the website and processes any submissions through the organisations enquiry form. |
The Tally notification route means completed answers may exist in both Tally and our email inbox. A copy may also exist in WhatsApp, Notion, ChatGPT, Jamie or enquiry notes where used for the purposes described here.
We do not treat an enquiry as permission to send your information to a clinician, coach or referring person. Any proposed handover for further support will be explained separately. Disclosure may also be required or permitted by applicable law.
An introductory call also uses the communications service on which the call takes place. Its terms and privacy notice apply to that service.
6AI-assisted enquiry analysis
We may provide enquiry details to ChatGPT, supplied by OpenAI, to help us analyse what someone is looking for and prepare our response. That involves providing the details to an external service. A person reviews the analysis and decides how to respond; it is not a medical assessment or an automated enrolment decision.
We currently use ChatGPT Plus with the “Improve the model for everyone” setting turned off. This setting concerns model training; it does not mean the conversation is never stored or that information is deleted immediately after analysis.
Before providing enquiry details to ChatGPT, we remove names, WhatsApp numbers and other information that could identify the person.
We may also use Notion AI to analyse or summarise the lead records stored in Notion, including form answers, introductory-call transcripts and health-related enquiry notes. Relevant workspace content and requests may be processed by Notion and its AI providers. This can include identifiable enquiry information held in those records. A person reviews the output and decides how to respond; it is not a medical assessment or an automated enrolment decision.
7Website technology and overseas processing
The landing page loads Tally’s external widget to open the form. Loading the website and external form involves technical requests, which can include an IP address, browser information and the requested address. Hosting and form providers process technical information needed to deliver and protect their services.
We have not added Google Analytics or a Meta Pixel to the current landing page or connected them to this Tally form. The landing page uses Tally’s external JavaScript widget, and the save-for-later feature uses local storage as described in section 3.
Information may be processed outside Singapore. Tally states that its primary form data is stored in Europe, while form email notifications can involve SendGrid in the United States. Jamie states that meeting content is processed and stored in the EU. Notion and its AI providers may process content outside Singapore, depending on the service and workspace settings. Google email, WhatsApp and ChatGPT processing follow their respective service arrangements; information is not necessarily kept only in Singapore or Europe.
The PDPA’s requirements for protecting personal data transferred outside Singapore apply to these arrangements. You can contact us with questions about the services used for your enquiry.
For provider information, see Tally’s terms and privacy notices, Tally’s processing and subprocessor information, Netlify’s data processing agreement and WhatsApp’s privacy policy. See also Google’s privacy policy and Jamie’s privacy notice. See Notion’s privacy practices and Notion AI’s security and privacy practices.
8How long we keep enquiry information
Our enquiry-retention policy is to delete incomplete enquiries within 30 days, and enquiries that do not become clients within six months of the last contact. Our Head of Operations is responsible for the monthly review and deletion routine across Tally, email, WhatsApp, Notion records and AI summaries, ChatGPT, Jamie transcripts and other enquiry copies we hold.
We may keep specific information longer where a legal obligation, unresolved complaint or other identified legal or business need requires it. We retain only what that reason requires, rather than treating it as a reason to keep every enquiry indefinitely.
Deletion from active accounts does not necessarily erase provider trash or backup copies immediately. Those copies follow the provider’s deletion process. Tally states that deleted form data is removed from its backups within 90 days, subject to the terms of its deletion process.
If you become a client, relevant information retained for your programme will be covered by the programme privacy information supplied before enrolment. This page does not set the retention period for clinical records held by an independent healthcare provider.
9Your choices, requests and concerns
You can choose not to submit an enquiry. Without the required contact information we cannot follow up through the form. Remember that partial answers may already have reached Tally before submission.
You can ask for access to your personal data, information about its use or disclosure, correction of inaccurate data, or withdrawal of consent for a particular use. These requests are subject to the PDPA’s applicable conditions and exceptions. You may also ask us to delete enquiry information; we will explain any legal or business reason for retaining particular information.
Write to hello@arunjayaraj.com. We may need enough information to verify that the request concerns you. We will respond to access or correction requests as soon as reasonably possible. If we cannot complete the request within 30 days, we will tell you in writing within that period when we expect to respond.
Withdrawal of consent takes effect on reasonable notice. We will explain any effect on handling your enquiry and stop the relevant use or disclosure unless applicable law permits or requires it to continue. Withdrawal does not undo processing that has already occurred.
The PDPA requires reasonable security arrangements and assessment of data breaches, including notification where its requirements are met. If you have a privacy concern, contact us using the details above. You can also raise a matter with Singapore’s Personal Data Protection Commission.
10Changes to this notice
The date above identifies this version. We will update this notice if the enquiry process or our use of information changes, including before introducing new analytics or advertising measurement. Where a new use requires additional notice or consent, we will provide it.